CitizensBANK is committed to protecting the privacy of our customers’ information. We want you to be aware of the policies we have in place to protect your privacy.

We collect information about you from the following sources:

• Information you give us on applications or other forms
• Information about your transactions with us
• Information about your transactions with other parties
• Information from a consumer reporting agency

We do not disclose any information about you to anyone, except as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.

We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information.

We do not disclose information about former customers, except as permitted by law.

This institution is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against this institution should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail:
2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294

Telephone:  (877) 276-5554
Fax:  (512) 475-1313
Email:  consumer.complaints@banking.state.tx.us
Website:  www.banking.state.tx.us